Vodafone Intelligent Solutions (VOIS)

Vodafone Adheres to PCI DSS and Protects Customer PII Saving Countless Hours

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To anyone looking for vendors in this space, I would blindly close your eyes and go with Change Tracker. Don’t even bother with the demo - just go for it. I’ve done the research and have seen firsthand the kind of results you can expect to see.

Gururaj Kannarpadi, General Manager of IT at Vodafone


As a partner to Vodafone UK Customer Care, VOIS India is required to maintain resilient adherence to PCI DSS compliance at all times, since Vodafone UK Customer Care has to deal with various customers of UK Mobility with an obligation to protect their personal data. These companies typically store significant amounts of personally identifiable information (PII), including names, addresses, and financial details belonging to their customers. Given the nature and range of information, the impact of a cyberattack can be both serious and far-reaching. 


As part of Vodafone’s PCI DSS requirements, Gururaj Kannarpadi, General Manager of IT at Vodafone, was tasked with evaluating potential vendors for a cost-effective File Integrity Monitoring (FIM) and Change Control solution to help them safeguard sensitive customer credit card data being stored within their environment as well as meeting the strict compliance requirements laid out by the PCI-DSS.


Gururaj explained, “I began my evaluation by running a POC with a company who I originally believed to be the leader in this space. After 2 months of time and resources spent running the POC, their solution was not picking up suspicious changes within our environment, or collecting much data at all to be frank, so we had to cut our losses and move on to explore other possible solutions.”

We purchased Change Tracker at a fraction of the cost of their competitors. There’s really no comparing Change Tracker to anything else – Change Tracker is undoubtedly the clear winner in the FIM and Change Control market.

Gururaj Kannarpadi, General Manager of IT at Vodafone

Netwrix Solution

After searching for vendors in the FIM and Change Control space, Gururaj quickly learned about Change Tracker solution that was not only the most feature-rich, but also the most competitively priced on the market combined with vastly superior proactive pre-sales and technical support. 


Gururaj noted that “Once I requested a demonstration of NNT’s solution I was immediately surprised to see just how quickly and responsive their team was. Overall, the excellent pre-sales experience with NNT set the tone for how I would be treated if I was a customer and compared to the alternative provider we were originally speaking to - the difference was night and day.” 


Like most organizations, VOIS was looking for a reliable FIM solution that could help spot malicious changes, but not be inundated with overwhelming change noise. Fortunately for VOIS, NNT’s Closed-Loop Intelligent Change Control Technology captures and identifies reoccurring change patterns and automatically identifies them as either harmless or potentially harmful, as well as highlighting changes which were not part of a pre-approved change request. NNT puts the ‘Integrity’ back into FIM.


Vodafone was able to address their mandatory PCI DSS requirements by adopting an integrity monitoring and change control solution that gives their customers the assurance that their data is being properly tracked for any changes that may be harmful.


With Change Tracker, Vodafone is now able to achieve continuous PCI compliance and streamline the audit process by removing the need for internal staff to spend countless hours collecting evidence to present to external auditors.

Key Benefits
  • Continuous compliance with PCI DSS
  • Reduced attack surface
  • Significant cost savings
  • Time savings on compliance audits and rectifying misconfigurations
Customer Profile

Vodafone Intelligent Solutions (VOIS), formerly known as Vodafone Shared Services Ltd, is a Vodafone Group partnership whose mission is to create a world class digital experience to connect and inspire people to build a better tomorrow. Founded in 2009, Vodafone Shared Services Ltd provides voice support for IT shared services, network shared services, financial and HR shared services along with BI & Analytics, digital experience and automation to Vodafone Group, local markets and companies across the globe.

Customer: Vodafone Intelligent Solutions (VOIS)

Industry: Technology

Website: www.vodafone.com